Shipping & Returns Policy
Last Updated on Sept 1, 2019

We will always try to take care of you. If there is ever a quality issue with our flag when you first get it, we will make it right. It is helpful to send a photo with the email to customer support to help expedite the process. Our official Return Policy is stated below: 

We accept returns for exchange or refund 14 calendar days after delivery of the product. At our sole discretion after 14 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

• without showing signs of wear or damage in any way
• within 30 calendar days of the delivery date (after 14 days no returns are allowed)
• must not be a special order or a custom order
• unless noted that it cannot be returned or has a different return policy time period other than that 14 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it.

Customer is responsible for all return shipping costs if seller is not at fault.

Original sales receipt must accompany returns.
Pioneer Flag Company

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